Technical Support Representative (Automotive)

Support Urgent Customer Concerns with Technical Confidence

Exceptional customer experiences are often created during moments that require urgency, accuracy, and sound judgment. As an Automotive Technical Support Representative, you will manage support requests, investigate technical concerns, and provide practical solutions that help customers move forward quickly. Your strong troubleshooting skills, customer-focused mindset, and ability to perform under pressure will make a meaningful impact while supporting service excellence and business performance. With Emapta, you'll gain career stability, development opportunities, and a workplace experience built for top-performing professionals.

Snapshot

Employment Type: Full-time

Shift: Shifting Schedule

Salary: PHP 35,000 to PHP 40,000

Work Setup: Onsite, Quezon City

Qualifications

• At least 1 year of experience in customer support, travel assistance, technical support, roadside assistance, or related BPO support roles
• Experience handling an automotive campaign in a BPO environment is required
• Experience handling a roadside assistance account is required
• Knowledge or experience in automotive maintenance, vehicle systems, troubleshooting, or common vehicle-related issues is required
• High school diploma or equivalent required; automotive, technical, or vehicle maintenance training is an advantage
• Excellent verbal and written communication skills
• Strong customer service, communication, active listening, and documentation skills
• Strong analytical, troubleshooting, problem-solving, and sound judgment skills
• High attention to detail, accuracy, quality, and ability to follow procedures
• Adaptable, resilient, and able to stay focused in a fast-paced, high-pressure, or noisy environment
• Professional, ethical, dependable, collaborative, and self-motivated, with the ability to work independently and manage multiple priorities
• Committed to continuous learning, service improvement, and staying current with products, services, and industry practices
• Willing to work flexible schedules, including nights, weekends, or extended hours when required

Responsibilities

• Maintain accurate documentation of call details, authorizations, case updates, and resolutions within the system
• Collaborate with team members to ensure service requests and assigned tasks are completed efficiently
• Receive and assess inbound calls, prioritizing cases based on urgency and customer needs
• Assess vehicle-related concerns and provide accurate troubleshooting guidance using automotive and roadside assistance knowledge
• Troubleshoot customer issues remotely and recommend appropriate solutions or next steps
• Manage assigned cases promptly while adhering to established response times and service procedures

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Quezon City (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.